Privacy Policy

Effective Date: 17/02/2026

Waseela Pakistan Limited ("Waseela", "we", "our", "us") operates WaseelaOS, an integrated operating system designed to support rural economic operations including retail, agriculture, milk collection, financial management, and related services.

This Privacy Policy explains how we collect, use, disclose, and protect information when you access or use WaseelaOS through web, mobile, offline-enabled applications, or related services.

1. Information We Collect

1.1 Information You Provide

We may collect the following information when you use WaseelaOS:

  • Name, CNIC, contact details
  • Business or retail outlet information
  • Milk collection, agricultural, or operational data
  • Authentication credentials
  • Any other data entered into the system by authorized users

1.2 Automatically Collected Information

When you access WaseelaOS, we may collect:

  • Device information
  • IP address
  • Usage logs and activity records
  • Location data (where applicable and authorized)
  • System performance data

1.3 Offline Data Collection

WaseelaOS may operate in offline mode. Data entered while offline is securely stored locally and synchronized once connectivity is restored.

2. How We Use Information

We use collected information to:

  • Operate and maintain WaseelaOS
  • Process operational records and workflows
  • Manage milk collection and agricultural workflows
  • Provide real-time analytics and reporting
  • Improve system performance and reliability
  • Support AI-based assistance features
  • Ensure compliance with applicable laws and regulations

We do not sell personal data.

3. Data Sharing and Disclosure

We may share information:

  • With authorized employees and agents of Waseela Pakistan Limited
  • With verified partners or service providers under strict confidentiality agreements
  • Where required by law, regulation, or court order
  • To prevent fraud, misuse, or security threats

We do not share personal information with third parties for marketing purposes.

4. Data Security

We implement administrative, technical, and physical safeguards to protect information, including:

  • Role-based access controls
  • Authentication and authorization mechanisms
  • Encrypted data transmission
  • Secure server infrastructure
  • Logging and monitoring systems

While we take reasonable measures to protect data, no system can guarantee absolute security.

5. Data Retention

We retain data as long as necessary to:

  • Provide services
  • Meet legal and regulatory obligations
  • Maintain financial and operational records

Retention periods may vary depending on the nature of the data.

6. User Rights

Depending on applicable laws, users may have the right to:

  • Access their data
  • Request correction of inaccurate data
  • Request deletion where legally permissible
  • Withdraw consent where applicable

Requests may be submitted through official Waseela communication channels.

7. AI and Automated Processing

WaseelaOS may use AI-powered features to assist users, including voice-based interfaces and automated insights. AI features operate on authorized operational data within the system and are designed to improve efficiency and accessibility.

8. Children’s Privacy

WaseelaOS is intended for authorized business and operational use. It is not directed toward children under 18 years of age.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.

By using WaseelaOS, you acknowledge that you have read and understood this Privacy Policy.